Collierville, Tennessee residential street with rain-soaked lawns, full gutters and a brick house under a gray sky after a storm

Who to Call First for Water Trouble in Collierville, TN

Collierville lists Public Services at 901-457-2800 for water and sewer emergencies; after hours, the Town points to the police non-emergency line, 901-853-3207.

Who to Call First in Collierville

Collierville Town Contacts by Water or Sewer Problem

During the day, call Collierville Public Services at 901-457-2800 for a water or sewer emergency. After hours, the Town lists the police non-emergency line, 901-853-3207, which is a police number and not a utility crew line. The table shows the other offices and what each one handles.

Situation	Contact	Checked
Water or sewer emergency, daytime	Public Services, 901-457-2800	Checked: September 2026
Water or sewer emergency, after hours	Police non-emergency line (police dispatch), 901-853-3207	Checked: September 2026
Sewer or drain backup	Public Services, 901-457-2800	Checked: September 2026
Utility billing question	901-457-2240, listed for utility billing	Checked: September 2026
Flood map or stormwater question	Town Engineering Division, 901-457-2340; Stormwater Coordinator, 901-457-2346	Checked: September 2026
Permit or code question	Building & Codes Division, 901-457-2310; Building Official, 901-457-2320	Checked: September 2026
Problem with an insurer	TDCI consumer lines, 615-741-2218 or 800-342-4029	Checked: September 2026

The numbers come from the Town of Collierville's weather and emergency page and its public utilities division page.

Water Shutoff: Your Valve, the Town and a Plumber

Use your home's main shut-off valve if you can reach it safely. Do not force a valve you cannot operate; seek qualified help. For a water emergency the Town lists Public Services during the day, so call that line if you cannot stop the water yourself.

Have your address ready, and note whether the water looks like clean supply water, used water from a drain or appliance, or sewage.
Stay clear of electrical equipment that is wet or near standing water. FEMA says not to touch wet electrical equipment or any electrical equipment while standing in water.
If you smell gas, leave first. The Red Cross advises calling the fire department once you are safe.
Photograph the damage before cleanup when it is safe.
Tell your insurer promptly and keep receipts for any temporary repairs.

If the source is your own pipe or water heater, a plumber handles the repair and a restoration provider handles the water already in the house. The Collierville water damage guide overview explains how to choose one.

Collierville, TN water damage restoration — Water Shutoff: Your Valve, the Town and a Plumber

Sewer Backup: The Town's Line, Your Line and Your Insurance

If sewage backs up into your house, call Public Services at 901-457-2800. The Town says its crews will help determine where the blockage is. If the obstruction is in the private line that connects to the Town's main, the crews will tell you so you can contact your plumber for repairs.

Daytime: Public Services, 901-457-2800. After hours: the police non-emergency line, 901-853-3207.
Private line: the Town says a blockage in the private line connecting to its main is a matter for your plumber.
Restoration practice treats sewage and rising floodwater as heavily contaminated, so keep children, pets and anyone without protection away.

The Town says sewer backups are not typically covered by homeowners' insurance policies. Coverage can depend on an endorsement or separate coverage, so ask your insurer what your policy says.

Wet materials from a backup also raise mold questions; see mold guidance for Collierville homes.

Flood Zones and Nonconnah Creek

Collierville's flood hazard areas along Nonconnah Creek appear on FEMA maps. The FEMA Flood Insurance Study took effect February 6, 2013, and the Nonconnah Creek areas were updated by a map revision effective March 3, 2017. The Town's Engineering Division is the office to ask about a specific address.

FEMA's Flood Map Service Center is the official source for flood maps, and FEMA also lists maps at its flood maps page.
Town Engineering Division: 901-457-2340. Stormwater Coordinator: 901-457-2346.
NFIP flood insurance covers up to $250,000 on a building and $100,000 on contents, and coverage normally begins 30 days after purchase, with exceptions, according to FEMA and FloodSmart.
A standard homeowners policy typically excludes flood, according to guidance from TDCI.

Collierville, TN water damage restoration — Flood Zones and Nonconnah Creek

Gas, Electricity and Standing Water

Some hazards come before any call about water. Leave the house if you smell gas, and call 911 for an immediate life-safety hazard, gas odor or suspected electrocution. The Red Cross advises calling the fire department from a safe place. Do not walk through standing water near electrical equipment.

FEMA says to turn off electricity at the main breaker or fuse box only if it is safe. If the panel or the area is wet, wait for qualified assistance.
FEMA says not to use generators indoors; use them outdoors and away from building openings.
Do not wade into contaminated water. FEMA also advises against walking through floodwater.
Do not operate wet electrical or gas appliances until they have been checked.
Once immediate danger has passed, wet materials raise a separate mold question, which the mold page on this site covers.

Sewage and floodwater add a second layer of risk, because contaminated water can stay in carpet, furniture and bedding. Keep anyone without protection out of the affected rooms until a provider has assessed them.

Permits, Codes and Contractor Thresholds

For permit and code questions, the Town lists its Building & Codes Division at 901-457-2310 and its Building Official at 901-457-2320. The Town says residential projects that exceed $3,000 need a properly licensed contractor. Ask the office before you start rebuilding walls, wiring or plumbing.

Collierville's Building & Codes page lists a state home improvement contractor license for residential projects between $3,000 and $25,000 and a state general contractor license for projects exceeding $25,000. See the Building & Codes Division page.
Ask any provider for proof of insurance and any trade license the job requires.
Tennessee requires a contractor license when acting as a prime contractor on projects costing $25,000 or more. In Shelby County, a home improvement license is required for residential remodeling projects costing $3,000–$24,999.

The Collierville water damage guide overview covers contractor license rules and insurance claim timing in more detail.

Collierville, TN water damage restoration — Permits, Codes and Contractor Thresholds

If That Did Not Work

A phone call does not always settle a problem on the first try. You can call again, try a different office, or take an insurance dispute to the state. Ask the office about availability and what to do while you wait, and keep taking safe steps to protect the house meanwhile.

Try again: call Public Services at 901-457-2800 during the day, or the police non-emergency line at 901-853-3207 after hours.
Try another route: for a problem inside your walls, contact a plumber and a restoration provider; the ceiling leak page for Collierville homes covers first steps when the water comes from above.
Who to contact: for a dispute with your insurer, TDCI at 615-741-2218 or 800-342-4029; for a flood map question, the Town Engineering Division at 901-457-2340.

Frequently Asked Questions

Is the after-hours number a water department line?

No. The Town lists 901-853-3207 as the police non-emergency line for water and sewer emergencies after hours. Public Services at 901-457-2800 is the daytime line. Treat the after-hours number as a police dispatch route.

Should I dial 901-457-2240 for a Collierville water emergency?

No. The Town lists 901-457-2240 for utility billing questions through its Finance department. It is the number for a question about a bill, not for water coming into the house. Use Public Services at 901-457-2800 during the day for water and sewer emergencies.

Who is responsible for a clogged line between my house and the Town's main?

The Town says its crews will help determine the blockage location. If the obstruction is in the private line connecting to the Town's main, the crews will inform you so you can contact your plumber for repairs. The private line is the homeowner's to fix.

Does homeowners insurance pay for a sewer backup?

The Town says sewer backups are not typically covered by homeowners' insurance policies. TDCI guidance likewise lists backed-up drains and sewers among typical exclusions. Some policies add coverage by endorsement or separately, so ask your insurer what your own policy says.

How can I find out whether my address is in a mapped flood area?

Use FEMA's Flood Map Service Center at msc.fema.gov, or ask the Town Engineering Division at 901-457-2340 about a specific address. The Town's FEMA flood study took effect February 6, 2013, and the Nonconnah Creek areas were revised by a map change effective March 3, 2017.

Does repair work after water damage need a permit?

The Town's Building & Codes Division at 901-457-2310 is the office to ask, and the Building Official is listed at 901-457-2320. Ask before starting electrical, structural or plumbing work. The Town also says residential projects that exceed $3,000 need a properly licensed contractor.

What should I do if I smell gas?

Leave the house first. The Red Cross advises leaving immediately if you smell gas or hear hissing, then calling the fire department once you reach safety. Call 911 for an immediate life-safety hazard, a gas odor or a suspected electrocution, and do not operate wet electrical or gas appliances.

Water in your home right now?

See who to call first in Collierville, how to reach your water provider, and how to check your flood zone.

Who to Call First in Collierville